Returns

Returns & Considered Shopping

Please inspect your item upon delivery and contact us within 3 days at orders@djuna.co.uk if your item is faulty, damaged, or incorrect, so we can resolve the issue for you as quickly as possible. We will arrange to replace your item for you or refund you in full.

Made-to-Order Jewellery

We hope you love what you have ordered, but if not, you may return it within 14 days of delivery for a refund.

To be eligible for a return:
– Items must be unused, unworn, and in original packaging
– You must contact us within 14 days of receipt
– Return postage is the customer’s responsibility unless the item is faulty

Please note:

As a small business, many of our pieces are made to order. We kindly ask that you shop mindfully, as “buy to try” habits affect our ability to operate sustainably.

Please note that some items cannot be returned - these include earrings and any items specifically handmade by us such as custom bracelets or engraved items.  Please contact us before returning an item so we can advise you further.

To avoid any disappointment, if you’re unsure about sizing, materials, or anything else, please reach out before ordering. We’re always happy to help.

Sizing Support

We understand how important the right fit is. If your jewellery arrives and the size isn’t quite right, please get in touch - we’re happy to help with adjustments or resizing where possible.

Exceptions

Please note:

  • We do not accept returns for earrings due to hygiene reasons, unless the item is faulty.

  • Personalised pieces (e.g. engraved or custom-initialled) cannot be refunded unless faulty.

  • Any items that are specifically handmade by us will be marked as “handmade” in the description. These typically include our birthstone bracelets with clasps, as well as the matching necklaces.

Refund Timelines

Refunds (where applicable) may take 3–5 working days to appear in your account, depending on your payment provider.

Return Form

For online returns or exchanges, please print out and complete a return form, then post this to us with the item(s) you wish to return or exchange.

DOWNLOAD THE RETURNS FORM

Return Address

To return your item, please send it along with a completed return form to:

Djuna &
117 High Street
Farnborough Village
Orpington
Kent
BR6 7AZ

Return Postage 

The customer is responsible for return postage except in the case if your item is faulty. If your item is faulty you can request a prepaid returns label. We recommend that items are returned via a tracked service. Damaged items due to lack of care, or lost items, cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods.

Return Processing

We will notify you via email once your return or exchange has been received and processed. Refunds will be made via the original payment method. For exchanges and refunds, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take three to five days to reach your account.