Yes! If you see a bracelet you like, for instance, but it is not available in a particular gemstone, email us. We will produce the style in your hoice of gemstone. TherYes! If you see a bracelet you like but it's not available in your preferred gemstone, email us at orders@djuna.co.uk or send a message via our contact page. We can create the style with your chosen gemstone. If you prefer a different gemstone related to your birth sign or have any other specific request, we're happy to accommodate it if possible. Let us know your preferences, and we'll do our best to fulfill your custom order. You might also want to check out our Create Your Own Bracelet Collection.

On the product page, we offer multiple size options to choose from. If you prefer a custom fit, you can provide your wrist size for a bespoke bracelet. For detailed instructions on measuring your wrist and choosing the right size, please read our sizing page.

We personalise our jewelry in-house to ensure quicker dispatch of your gift. However, depending on the volume of orders, it may take an additional day to process your order for engraving.

No, you don't need to create an account to place an order with us. You can simply fill in the details on the checkout page. However, registering offers several benefits:

• Faster Future Shopping: Save your details for quicker checkouts.
• Order Management: Edit your order if needed and track its status.
• Exclusive Offers: Receive special offers and promotions.
• Data Security: Your information is safe with us and not shared with third-party marketers.

Yes! We offer gift wrapping services for an additional £2.95 per item. This service includes luxury wrapping paper and a personalized message of up to 250 characters. You can select this option on each product page.

Yes! We are happy to change your order if it is still possible. However, this can only be accommodated if your order has not yet been dispatched. Please note that we aim to dispatch orders as quickly as possible, so we recommend contacting us immediately to request any changes.

Possibly! We understand that you may wish to cancel your order, and we will do our best to assist you. If you need to cancel your order, please contact us immediately. If your order has not yet been dispatched, we can cancel it for you. However, once an order has been dispatched and tracking information has been provided, it cannot be cancelled. In this case, you still have the option to return your item for a full refund, provided it has not been personalised.

Your order is important to us, and we work hard to ensure that you receive it as soon as possible. We typically take 1 business day to process orders. If you order before 2 pm Monday through Friday and select our Express service, your item will be dispatched the same day. All orders are sent via Royal Mail 24 Tracked Delivery, so they should arrive safely the following business day.

Please note that delivery times may be slightly longer during busy periods, such as Christmas or Black Friday. If you need your order urgently, we offer a Next Day service at an additional cost. With Royal Mail Special Delivery Service, your order will arrive the next day, Monday through Saturday.

If an item is out of stock, we will notify you immediately to ensure you are happy to wait. Usually, this delay is no more than a couple of days.

Yes, you can! After placing your order, you will receive a confirmation email with all your details. Please review the information carefully to ensure the delivery address is correct. If you notice an error, let us know as soon as possible, and we can update the address before dispatch.

If your parcel has already been dispatched, you will need to track your delivery. Should the parcel be refused at the delivery point, we can resend it to the correct address upon your request, but please note that this will incur an additional delivery charge.

Yes! Once your order has been dispatched, you will receive an email notification with your parcel’s tracking number. We use Royal Mail's tracked service for all orders. Additionally, if you have registered with us, you can log in to our website at any time to access your tracking information.

If you’re not at home when the delivery is attempted, your parcel will be taken to your local Royal Mail sorting office for safekeeping. The delivery person will leave a "While You Were Out" card in your letterbox, which will provide detailed instructions on how and where to collect your parcel.

If your order hasn’t arrived by the expected delivery date, please follow these steps:

1. Check Tracking Information: Review the tracking details provided in your dispatch confirmation email to see if there are any updates on the delivery status.
2. Verify Address: Ensure that the delivery address you provided is correct and that there were no issues with the delivery location.
3. Contact Us: If the tracking information doesn’t resolve the issue or if there are any discrepancies, please contact our customer service team as soon as possible. We’ll assist you in locating your parcel and resolving any delivery issues.
4. Delivery Delays: Occasionally, deliveries may be delayed due to unforeseen circumstances. Please allow an additional few days beyond the expected delivery date before contacting us.

We’re here to help and will do our best to ensure your order reaches you as soon as possible.

We understand how important it is for your gift to arrive in perfect condition, and we are committed to resolving any issues as quickly as possible. Since we operate online and do not have a physical store, the most efficient way for us to assist with a damaged or broken item is to receive a photograph of the issue. Please send us an image of the damaged item, which may help us address the problem without requiring you to return it. We will then provide either a replacement or a full refund, depending on your preference and availability.

If you decide that the item you received is no longer suitable for any reason, you are entitled to return it for a refund. Please note that you are responsible for the return shipping charges. The item(s) must be unused and in resaleable condition. We will provide a full refund, excluding the original shipping costs. Please be aware that earrings cannot be refunded due to hygiene reasons.

Yes, if your item is not right for you or is no longer needed, you can return your item for a full refund (excluding shipping costs) within 14 of receiving it. Please note, you are responsible for the return shipping charges.

Yes, if you simply do not want the item, you will be responsible for the return shipping costs. However, if the item is damaged, we will provide a prepaid return label via email.

You can find our full returns address on our contact page. However, please email us before returning your item so we can confirm whether a return is necessary and provide guidance on the best way to resolve your issue.

Don’t worry; you can still claim your discount. If your discount code is still valid, we will gladly refund the difference. Please contact us so we can verify the validity of your discount code and assist you further.

We understand it can be frustrating not to receive a response. Please be assured that your email is important to us. We aim to respond to all emails within a few hours during our working hours, Monday to Friday.

In the meantime, please check your email junk folder, as our messages can sometimes end up there by mistake. Additionally, we will verify if there were any errors with your order details. If you still haven’t received a reply, please follow up with us.

Yes, our crystal jewellery is made with real, natural gemstones. We carefully source high-quality, genuine stones to ensure that each piece is crafted with authenticity and beauty in mind. If you have any specific questions about the natural stones used in our designs, please feel free to reach out to us!

We strive to provide accurate images of our jewelry on our website; however, slight variations in color, size, or appearance can occur due to factors such as lighting, screen settings, and natural variations in gemstones. Each piece is unique, and natural stones may have subtle differences in hue and pattern. If you have any concerns about the appearance of your item, please contact us, and we’ll be happy to assist you.